faqs
Business Hours:
Monday to Thursday - 9am to 5pm
Friday - 9am to 12pm.
We are closed on Scottish public holidays. Any other website closures will be posted in advance on the homepage under the News section.
How to order:
At the moment due to very high demand for Daisy Dots products, orders are taken via a waiting list. If you would like to be added to the list, please get in touch through the contact page and I'll contact you by e-mail when I'm ready to take your order. Unfortunately, I can't give any estimations of when this will be.
When your name comes to the top of the waiting list, you will be contacted by e-mail and given log in details. You can then visit the Customer Login page and place your order.
If you would like it to be removed from the list at any time, please let me know.
Prices:
Are only visible when you are logged in. If you would like to query any prices, please get in touch via the contact page.
Delivery:
There is a flat rate P&P charge of £1.50 on all mainland UK orders (Royal Mail 1st class post). Recorded Delivery is optional at £2.20. It is highly recommended that you use the Recorded Delivery option especially if your order is for a special occasion.
Clips are displayed on Daisy Dots clip cards and wrapped in tissue paper. Organza gift bags can be purchased seperately if required.
When I contact you to let you know that I can take your order, the dispatch date will be given in the e-mail. This will be up to 10 working days excluding weekends and public holidays.
You can check your order status on our order tracking page. This will be updated when your order has been dispatched.
Once a parcel has been posted it is in the hands of the Royal Mail. It is outwith our control and we cannot be held responsible for any damages, delays or lost parcels. The Royal Mail do not consider a parcel to be lost until 15 days have passed. If your parcel has been lost or damaged in transit, we are happy to file a claim with the Royal Mail on your behalf. When we have received compensation, we will refund the value of your order or send you a replacment order. Please note that this may take up to 30 days.
International Orders:
I am happy to ship overseas. Please contact me for a shipping quote before placing an order.
Payments:
I accept online payments via PAYPAL.
You do not need a Paypal account to pay by credit/debit card. Please checkout through Paypal and follow the instructions on the Paypal website from there.
I also accept personal cheques - please make them payable to "Margaret Read" and send to Daisy Dots Boutique, 2 Farm Place, Livingston, West Lothian EH54 6SD.
Please note that your order will not be sent until the cheque has cleared - this may take several days.
Returns:
I will exchange or refund any item you are not happy with provided that it is returned in it's original condition within 7 days of receipt.
Please obtain proof of postage for your returned item as I cannot be held responsible for anything which is lost or damaged in transit. The delivery charge and returned postage will only be refunded if the item is faulty.
We will not accept returns of items which are damaged due to misuse.
Please note that personalised items cannot be returned unless faulty.
Please check spelling carefully as Daisy Dots cannot be held responsible for any spelling mistakes made when your order is placed.
Out of stock items:
Occasionally an item may be out of stock. You will be contacted and offered a refund or substitute item to the same value.
Colours:
Please note that colours show on this website are a representation of the product colour and will not be exactly the same shade due to variations in screen settings etc.
Handmade:
As all of my items are hand made, slight variations to the website photographs may occur. This will not detract from the overall appeal of the finished product. If due to unforseen circumstances, there will be any major changes to the design of your item, I will contact you before processing your order to discuss.
SAFETY NOTICE:
HAIR CLIPS ARE SUITABLE FOR CHILDREN UNDER 36 MONTHS ONLY UNDER ADULT SUPERVISION. PLEASE DO NOT LEAVE CHILDREN ALONE OR PUT THEM TO BED WEARING CLIPS AS THEY COULD BE A POTENTIAL CHOKING HAZZARD DUE TO SMALL PARTS. MY PRODUCTS ARE SECURELY MADE WTH CARE AND ATTENTION BUT PLEASE DO NOT ALLOW CHILDREN TO SUCK OR CHEW CLIPS AS THIS WILL WEAKEN THE PRODUCT AND MAY CAUSE IT TO COME APART.
Daisy Dots Boutique Contact details:
Margaret Read
Daisy Dots Boutique
2 Farm Place
Livingston
West Lothian
EH54 6SD
Telephone: 07814 308115
Privacy Notice:
Privacy is guaranteed at Daisy Dots Boutique. Please note that I do not have access to any financial details of transactions made through Paypal.
If you purchase anything from me, I will only use your details to send you the items you have ordered. A copy of your invoice will be retained for a short period after your purchase and will then be deleted.
Your details will NEVER be passed onto a third party.
If you have any queries regarding this, please contact me via the contact page.