Categories

FAQ's/Terms & Conditions

Here are answers to some of the most frequently asked questions. If you have any other queries, please email me at margaret@daisydotsboutique.co.uk 


Postage costs

Please click here.

What methods of payment do you accept? 

Payment can be made with a Paypal account or with any major credit/debit cards via Paypal - you do not need a Paypal account (check out as a guest). Payments are in GBP.


Do you accept orders or payments over the phone? 

I'm not able to process payments taken over the phone so all orders/payments must be made on the website.

 

How long will it take for my order to be dispatched? 

All items are handmade to order so please allow 10 working days for your order to be dispatched (excluding weekends and public holidays). 

I am not able to post every day so if you need an item urgently, please contact me BEFORE placing your order and I'll let you know when it can be posted. Orders are processed in the order they are received so any rush requests made after an order has been placed are unlikely to be met. 

 

How will I know when my order has been dispatched? 

You can login to your online account and check your order status. You will also receive an e-mail when your order has been shipped.

 

Safety Policy

Please see my safety notice here. By purchasing from Daisy Dots Boutique, you are agreeing to the terms of the safety notice. If ordering for children under 36 months, you accept full responsiblity for the safe use of our products 

 

How are items packaged? 

Clips come attached to a Daisy Dots Boutique clip card and all items are carefully wrapped in gold tissue paper or in an organza gift bag or cellophane pouch. Most orders are safely packed into a padded white Jiffy bag. Larger orders will be shipped in a box. 

How long will it take for my order to arrive? 

The following estimated delivery times are taken from the Royal Mail website. Please note that they are NOT guaranteed and may take longer especially at busy times of the year such as Christmas.

  • UK first class post/first class recorded delivery - 1-2 working days.
  • Western Europe - 3-5 working days
  • Eastern Europe - 5-7 working days
  • Rest of the world - from 7 working days

Please note that International orders may take considerably longer than this as parcels are often held in customs.

If your order has been sent using a tracked service, you can track it on the Royal Mail website - please click here!  (Your tracking number can be found on the shipping confirmation e-mail you received)

 

My order has not arrived or has been damaged in transit 

Once a parcel has been posted it is in the hands of the Royal Mail. It is outwith my control and I cannot be responsible for any damages, delays or lost parcels.

If your parcel does not arrive in the expected time frame, please first check with your neighbours and sorting office. The Royal Mail do not consider a parcel to be lost until 15 working days have passed from the expected delivery date (25 working days for International orders).

If your parcel has been lost or damaged in transit, I am happy to file a claim with the Royal Mail on your behalf as I always obtain proof of postage. I will then either issue you with a refund or replacement (if the items are available) up to a maximum value of £36. If you purchased extra shipping insurance, the maximum value is £500.

If your parcel has been damaged in transit, please contact me on receipt. You may be asked to supply photographs of the damaged parcel.

 

Please note that I am not able to offer a refund/replacement until: 15 working days (UK orders) or 25 working days (International orders) excluding weekends and public holidays have passed since the item's expected arrival date.

 

Do you have a shop?

I have a shop called Sleepy Thistle in Coldstream, Scottish Borders - please click here for more details.  

 How can I contact Daisy Dots Boutique? 

Address: Margaret Read, Daisy Dots Boutique, Sleepy Thistle, Arts & Crafts Centre, The Hirsel, Coldstream, Scottish Borders, TD12 4LW

E-mail: margaret@daisydotsboutique.co.uk

Shop telephone: 01890 883535  (Sleepy Thistle). If you phone outside shop opening hours, please leave a message and I'll call you back. 

 

Are your items handmade? 

Everything I sell is handmade by me in my workshop (it is smoke and pet free) in the Scottish Borders. 

 

Do you have a privacy policy? 

Privacy is guaranteed at Daisy Dots Boutique. Please note that I do not have access to any financial details of transactions made by card or through Paypal.

If you purchase anything from me, I will only use your details to send you the items you have ordered.

Your details will NEVER be passed onto a third party. If you have any queries regarding this, please contact me - margaret@daisydotsboutique.co.uk

 

Do you accept returns? 

I hope you are happy with your purchase but if you would like to return any item, I will exchange or refund it provided that it is returned in it's original condition within 7 working days of receipt. 

In the unlikely event that your item is faulty, please contact me and I will be happy to resolve any issues you may have. Please obtain proof of postage for your returned item as I cannot be held responsible for anything which is lost or damaged in transit.

The delivery charge and return postage costs will only be refunded if the item is faulty. Please note that I will not accept returns of items which are damaged due to misuse.

Please note that personalised items cannot be returned unless faulty. Please check spelling and colour choices carefully as Daisy Dots Boutique cannot be held responsible for any mistakes made when your order is placed.

 

Copyright Notice 

This website and its content is copyright of Daisy Dots Boutique - © Daisy Dots Boutique 2016. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

 

What size of headband should I order? 

Headband sizing is indicated on each product page. Please measure your child's head before ordering as the ages are meant as a guide only. For more information, please see the Product Information page

 

What type of hair clip should I order? 

Please see the Product Information page for details of the hair clip choices.

 

What does left or right side of the head mean? 

This refers to which side of the child's head the clip will be worn on - NOT the left or right side when looking at them!

 

Are your headbands suitable for adults? 

The largest headband size is 12 months to teen but these will fit most adults!

 

Are hairclips and headbands waterproof? 

None of Daisy Dots products are waterproof and should be not be worn while swimming. The water will weaken the glue and may cause the products to come apart. Please note that extremely hot temperatures can also weaken the glue.

 

Do you accept custom orders? 

Due to high volume of orders, I'm not able to accept custom orders at the moment....sorry!

 

Do you offer items on a wholesale basis? 

Unfortunately I'm not able to accept any new wholesale clients at the moment.

 

Do you sell gift certificates? 

Yes - gift certificates are now available here! Please note that they are sent electronically by email. You will not receive an physical certificate.

 

Colour variations 

Please note that colours show on this website are a representation of the product colour and will not be exactly the same shade due to variations in screen settings etc.

Please also note that colours may vary throughout the website - for example all items described as red will not be exactly the same shade of red.

© 2016 Daisy Dots Boutique. All Rights Reserved.
Powered by Shoppe Pro Ultimate Ecommerce Software